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Writer's pictureMacKenzie Stringo

Re-Modeling Your Dream Waiting Area

Updated: Oct 1

DENCO Medical Construction Specialists know just how important it is to make an amazing first impression. Aside from maintaining a high-quality exterior, the waiting area is also the ideal place for new patients to see into your professional standards and brand. Unfortunately, it’s quite common for this space to be overlooked when it comes to office renovations.

A crucial question to consider: what exactly makes a top-notch waiting room? Imagine walking into a dental office, and the very first things you see are as follows: faded wall paint or wallpaper, dim lighting, worn-out furniture, an outdated reception area, and overall clutter/debris. Many of these conditions can leave a person feeling quite uneasy; you may even begin questioning the quality of care you are about to receive. Having an outdated waiting room can quickly imply that your practice is not willing to keep up with modern day’s standards. If you believe that the status of your current waiting area feels tiring or outdated, here are some suggestions to give it a fresh, new look.

One very important detail when revitalizing your waiting area is showcasing your practice’s name near the reception desk. This can help enhance the office’s aesthetic, while also providing a better sense of sophistication when a patient is checking into your workplace. Decorative wall paneling is also a popular choice when it comes to renovations, as it adds cohesiveness to the room and an additional extra layer of protection from everyday dents, marks, and scratches. Customizing and designing an updated dental reception desk can even further benefit your office by catering to all of your staff's needs.

Typically, waiting for any appointment can be tiresome and even boring at times, Furniture can also make or break how one’s waiting area looks in terms of maintaining a well-organized, balanced aesthetic. It's essential to assess your space and furnish with pieces that provide comfort and consistency for your clientele. Instead of relying on chairs alone, offer more of a variety of seating with additional furniture and décor to enhance your overall space.

Creating a kids’ corner furnished with child-sized furniture, toys, and books is a wonderful initiative. Offering a shared work area for patients who need to catch up on work during their dental visit can be another beneficial amenity. Setting up seating around a table with newspapers, magazines, or pamphlets can create an ideal reading space for the everyday client. Look into providing television areas, where patients can watch the news, movies, or educational dental videos. Thinking outside the box when it comes to layout will not only make your business stand out amongst others but will provide a better atmosphere for everyone to enjoy.

If your practice allows it, consider adding a small retail area where customers can browse while they wait. While this might seem unconventional for a dentist’s office, many modern practices are adding retail into their customer experience. This allows you to conveniently offer items that are frequently recommended during appointments. Ensure the products you choose are of high quality and align with your recommendations. Options could include toothpaste, electric toothbrushes, or specialized dental flossers. For higher-priced items, maintain a limited stock initially to minimize impact on your finances. You can always adjust inventory based on sales and customer feedback over time.

Revamping your waiting area is detrimental for creating positive first impressions and shaping the perception of your brand. However, above all, it's about ensuring customer satisfaction. By empathizing with your customers, you can envision a modern and inviting waiting area that will make all feel welcomed and relaxed. If you are in need of contractors that can transform your workspace for the better, DENCO Medical is fully prepared to help transform your ideas into a reality.


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